Supporting each other

Many people want to help but are afraid of doing something wrong. This page is designed to help us find a peaceful way forward together. Without pressure, without right or wrong solutions.

This page does not relieve you of your responsibility to help others, but it does take away the pressure of having to know everything or do everything right. You don't have to provide solutions or explain anything. Instead, you can create space together to find out what feels comfortable for the other person. This makes support calmer, less stressful and fair for both sides.

Who is this page for?

Relatives, volunteers, course leaders, advisors and anyone who supports others in their everyday digital lives.

How my UX helps you help others

my UX asks questions instead of making assumptions.
There is no right or wrong.
Settings can be tried out and adjusted at any time.
The person concerned always decides for themselves.

Many challenges do not manifest themselves as specific problems, but as feelings in everyday life. The following situations are typical starting points for starting a conversation together and finding out where adjustments can make things easier.

Typical situations

Digital use quickly consumes energy

After a short time, fatigue or frustration sets in, even though everything is working technically.

A good start is to work together to identify what is particularly energy-consuming. You don't have to explain or solve anything. Often it is enough to remain attentive and listen.

Typical Difficulties

Relevant Settings

It is easy to lose track of things

Too much content at once makes it difficult to orientate oneself or make decisions.

A good start is to work together to identify where too much is happening at once. It often helps to regain your bearings step by step.

Typical Difficulties

Relevant Settings

Stimuli interrupt the moment

Sounds, movements or visual changes distract or break your focus.

A good start is to work together to identify which stimuli are disruptive. It often helps to decide step by step what provides relief at the moment.

Typical Difficulties

Relevant Settings

Operation requires time and patience

Typing, clicking or swiping can feel slow, tedious or imprecise.

A good start is to work together to identify where service needs time. It often helps to allow space for your own pace.

Typical Difficulties

Relevant Settings

Supporting someone does not mean knowing everything. Often, it is enough to try things out together and remain attentive.

All settings can be changed or reset at any time. It's not about making a final decision, but about trying things out together to see what feels right. If something doesn't feel right, it can easily be adjusted again.